Successful negotiation is an important communication skill. This course serves as an introduction to best practice negotiations, providing an understanding of the importance of influence – striving for win/win solutions.
Please note that there is some use of role playing exercises in this course, to assist with developing your skills and strategies.
This course is designed for staff whose role involves the use of basic negotiation skills in dealing with members of the public, other organisations and colleagues.
By the end of the course you will have had the opportunity to:
Please note: Parking around St. Mary's House is scarce due to limited parking.
Corporate Training offer a selection of teas/coffees, hot chocolate and biscuits.