View Details

Venue
East Sussex Training & Development Centre (St Mary's House), St Mary's House, St Leonard's Road
venue
Admin Contact
Corporate Training Mail Box (corporate.training@eastsussex.gov.uk)
Target Audience
target audience
Course Types
Course
Course categories
Communication Skills
Subject
Course description

Effective communication techniques are vital for anyone who needs to manage or influence other people to achieve desired results. During this course the participant will gain a greater understanding of communication, message management and will also learn how to enhance their natural communication skills.


In order to aid your learning, please complete the pre-course work and ensure you bring it with you on the day of the training session.


 

Training objectives

This one day training course is designed to allow time for practice sessions with individual feedback. The participant is coached through any personal difficulties, resulting in increased personal effectiveness around communication.


 


 

Learning outcomes

By the end of the course delegates will have learnt to:



  • discuss the fundamental challenges with communicating effectively

  • understand and be able to apply the key steps to effective communication and message management

  • restate negative sounding statements into positive ones to avoid potential conflict

  • identify various communication styles/mediums and apply them to specific scenarios

  • identify constructive and destructive outcomes to using various communication styles

  • develop communication action plans

Additional Information

Please note: Parking around St. Mary's House is scarce due to limited parking.

Corporate Training offer a selection of teas/coffees, hot chocolate and biscuits.

 


In order to aid your learning, please complete the pre-course work and ensure you bring it with you on the day of the training session.

 

Enquiries
Start Date
Monday 4 November 2019
End Date
Monday 4 November 2019
Closing Date
Sunday 3 November 2019
Times
09:30 - 16:30
Maximum Places
12 
Cost
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Number of Sessions
1