Search for Learning and Development Services and Pathways

Course Type
84 courses found

Code: ESC/20/36 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESQ/19/42 Care Certificate Workbook Support Sessions

These support sessions are designed for NEW ESCC DPS staff who are currently working towards achieving the Care Certificate.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/301 Sharepoint 2013


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 14:00 - 16:00 Room 505 St.Mary's House Map

Code: ESC/20/2 Equality & Diversity for Managers

It is the responsibility of all to act and lead by example in ways that support equality and diversity.  Successful organisations are the ones that reflect the richness of diversity in their workforce that exists in their local community. It takes account of people of different ages, appearances, genders, origins, cultures, race, geographical locations, health and mental health, relationships, sexual orientations, class, religion and beliefs, political beliefs, social and economic status and those with or without responsibilities for dependents. However, to be successful an organisation must first look to and understand its organisational culture.

Organisational culture refers to the collective beliefs and principles of an organisation. Every organisation has a unique culture and gives it a sense of direction which decides and controls the way its workforce behave among themselves and to those outside their organisation. Without understanding what its collective beliefs and principles are, an organisation could experience poor staff engagement, retention and services.

 

You will need to bring your own lap top on the day.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 04 February 2020 09:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/496 Sharepoint 2013 (EVENT FULL)


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 04 February 2020 10:00 - 12:00 Room 505 St.Mary's House Map

Code: ESC/20/302 Sharepoint 2013


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 February 2020 10:00 - 12:00 Room 505 St.Mary's House Map

Code: ESC/20/56 Website & Intranet CMS Training PM (EVENT FULL) (Cancelled)

This short course gives a general introduction on using Umbraco to update East Sussex County Council's external, public-facing website for residents and businesses: www.eastsussex.gov.uk 

It also covers some features on the staff intranet.

You will also have to do Writing for the Web Training.

 

 

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 05 February 2020 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/303 Time to Talk Day - Self Care Isn’t Selfish

This year’s Time to Talk day is Thursday 6 February.


The day is an opportunity to talk about mental health with the aim to support those around you and help change lives.

Following on the sold out sessions delivered to Orbis colleagues, Emma Law, Head of Policy, Resources & Development, in the Procurement Team, is now extending these, hour long sessions to the wider ESCC community as part of this year’s ‘Time to Talk Day’.

Essential Information
Session Session Date Session Time Session Venue Map
1 06 February 2020 09:45 - 10:45 County Hall Map

Code: ESC/20/304 Time to Talk Day - Self Care Isn’t Selfish

This year’s Time to Talk day is Thursday 6 February.


The day is an opportunity to talk about mental health with the aim to support those around you and help change lives.

Following on the sold out sessions delivered to Orbis colleagues, Emma Law, Head of Policy, Resources & Development, in the Procurement Team, is now extending these, hour long sessions to the wider ESCC community as part of this year’s ‘Time to Talk Day’.

Essential Information
Session Session Date Session Time Session Venue Map
1 06 February 2020 14:00 - 15:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/460 IOSH Safety for Executives and Directors


All senior managers who have not already attended the IOSH Safety for Senior Executive’s training to attend the one day Safety for Executives and Directors course. This training to be extended to those Heads of Service who have not previously attended the IOSH Safety for Senior Executives or the one day corporate/ASC management principles course that is delivered in-house by the Health and Safety Team.


This course should enable executives to review policy and strategies and, where necessary, introduce changes to enhance the safety culture within their organisation.

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 07 February 2020 09:00 - 17:00 East Sussex Training & Development Centre (St Mary's House) Map