Search for Learning and Development Services and Pathways

Course Type
12 courses found

Code: ESQ/19/17 Level 3 single unit AHP 31: Facilitate learning and development activities to meet individual needs and preferences

This level 3 unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to support individuals to plan, take part in and evaluate learning or development activities whilst promoting active support. Learning and development activities may include:

 · intellectual pursuits

 ·  activities to promote fitness or mobility

 ·  activities relating to skills development

 ·  activities to promote participation and interaction.

To apply click on the ‘Take This Course’ button and then fill in the attached application form and
return it to both Francoise.mcdonald@eastsussex.gov.uk and ESQAC@eastsussex.gov.uk  

Essential Information
Session Session Date Session Time Session Venue Map
1 07 October 2019 09:30 - 16:30 Linden Court Map

Code: ESQ/19/18 Level 3 single unit AHP 31: Facilitate learning and development activities to meet individual needs and preferences

This level 3 unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to support individuals to plan, take part in and evaluate learning or development activities whilst promoting active support. Learning and development activities may include:

 · intellectual pursuits

 ·  activities to promote fitness or mobility

 ·  activities relating to skills development

 ·  activities to promote participation and interaction.

To apply click on the ‘Take This Course’ button and then fill in the attached application form and
return it to both Francoise.mcdonald@eastsussex.gov.uk and ESQAC@eastsussex.gov.uk  

Essential Information
Session Session Date Session Time Session Venue Map
1 13 January 2020 09:30 - 16:30 Linden Court Map

Code: ESQ/17/23 Adult Care Worker Apprenticeship (Level 2)

To express an interest in undertaking this apprenticeship select the 'Take This Course' button. You will be sent an Eligibility Form that needs to be completed and returned (form also attached to this course).

Adult Care Workers need to have the right values and behaviours and need to develop competences and skills to provide high quality compassionate care and support. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings.

If you are an employee and want to find out more please email the Apprenticeship Team at Apprenticeships@eastsussex.gov.uk.

Please ignore the dates below they are not relevant.

Essential Information
Session Session Date Session Time Session Venue Map
1 18 January 2022 09:00 - 09:30 St Marys House Map

Code: ESQ/19/52 Business Administrator Apprenticeship Level 3

If you are currently in administrator or similar role looking to develop your skills and knowledge, or a newly recruited apprentice, this Level 3 Apprenticeship offers you the opportunity to grow your career.

We have designed a program that blends coaching on administration theory and professional behaviours with practical training in your workplace. Topics covered include: communication, negotiation and decision-making; business fundamentals, IT and documents; organisation and environment; regulation, policies and processes; customers and stakeholders; quality & planning; project management; teamwork, coaching and developing self.

The programme will take 18 months to complete: 15 months learning and 3 months End Point Assessment.

At the start of this apprenticeship programme, the Business Administrator Programme Lead will meet with your manager to discuss the programme and ensure this is the right course for you. You will attend an enrolment session followed by monthly 1:1 coaching and access to a range of online training and resources. Your apprentice coach will guide and support you to understand the Apprenticeship Standards and requirements and will make ongoing assessments to support your learning and development. 

It is a requirement that you spend 20% of the apprenticeship learning period in training and development activities. We will agree a training plan and support you and your manager to meet this requirement.

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESQ/19/51 Customer Service Practitioner Apprenticeships - Level 2

If you are currently in a customer service role looking to develop your skills and knowledge, or a newly recruited apprentice, this Level 2 Apprenticeship offers you the opportunity to grow your career.

We have designed a program that blends coaching on administration theory and professional behaviours with practical training in your workplace. Topics covered include: communication and teamwork; customers, equality and the customer experience; dealing with conflict and challenge; product and service knowledge; the organisation and regulations; systems and resources; personal organisation, personal presentation and developing self.

The programme will take 15 months to complete: 12 months learning and 3 months End Point Assessment.

At the start of this apprenticeship programme, the Customer Service Practitioner Programme Lead will meet with your manager to discuss the programme and ensure this is the right course for you. You will attend an enrolment session followed by monthly 1:1 coaching and access to a range of online training and resources. Your apprentice coach will guide and support you to understand the Apprenticeship Standards and requirements and will make ongoing assessments to support your learning and development.

It is a requirement that you spend 20% of the apprenticeship learning period in training and development activities. We will agree a training plan and support you and your manager to meet this requirement.

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESQ/18/2 Customer Service Specialist Apprenticeships - Level 3 (2018)

If you are currently in a customer service role looking to develop your skills and knowledge, or a newly recruited apprentice, this level 3 apprenticeship offers you the opportunity to grow your career.

The Customer Service Specialist Apprenticeship provides a suitable way to meet the development needs of those with advanced inter-personal skills and experience of working with customers in a customer service environment.

The Apprenticeship Team are developing a learning programme to start in 2020 when an End Point Assessment Organisation is confirmed. To pre-book yourself onto this programme, click 'take this course' and complete the application forms you receive.

We are designing a program that blends coaching on administration theory and professional behaviours with practical training in your workplace. Topics covered include: business impact/ improvement/ leadership, service culture/ delivery / performance/ improvement, customer journey / insight / experience, equality, presentation, responsibility, team work.

The programme will take 18 months to complete: 15 months learning and 3 months End Point Assessment.

At the start of this apprenticeship programme, the Customer Service Programme Lead will meet with your manager to discuss the programme and ensure this is the right course for you. You will attend an enrolment session followed by monthly 1:1 coaching and access to a range of online training and resources. Your apprentice coach will guide and support you to understand the Apprenticeship Standards and requirements and will make ongoing assessments to support your learning and development.

It is a requirement that you spend 20% of the apprenticeship learning period in training and development activities. We will agree a training plan and support you and your manager to meet this requirement.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 00:00 - 00:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESQ/18/52 Healthcare Support Worker Apprenticeship (Level 2)

To express an interest in undertaking this apprenticeship select the 'Take This Course' button. You will be sent an Eligibility Form that needs to be completed and returned (form also attached to this course).


Healthcare support workers work within a team to provide high-quality and compassionate care to individuals. They carry out well-defined routine clinical duties such as monitoring an individual’s condition (by checking blood pressure, temperature or weight) and checking on their overall progress, comfort and wellbeing. Healthcare support workers may work in residential or nursing homes, domiciliary care, day centres, a person’s own home or some clinical healthcare settings.

 

If you are an employee and want to find out more please email the Apprenticeship Team at Apprenticeships@eastsussex.gov.uk.

Please ignore the dates below they are not relevant.

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 St Marys House Map

Code: ESQ/17/24 Lead Adult Care Worker Apprenticeship (Level 3)

To an express an interest in undertaking this apprenticeship select the 'Take This Course' button. You will be sent an Eligibility Form that needs to be completed (form also attached to this course).

 

Lead Adult Care Workers are expected to exercise judgement and take appropriate action to support individuals to maintain their independence, dignity and control. They are at the front line of care delivery and may have delegated responsibility and supervise the work of other care workers. Lead Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres or some clinical healthcare settings.

If you are an employee and want to find out more please email the Apprenticeship Team at Apprenticeships@eastsussex.gov.uk.

Please ignore the dates below as they are not relevant.

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 St Marys House Map

Code: ESQ/19/58 Operations/Department Manager - November 19 Cohort

Do you want to develop your management skills?


Qualify with an Operations / Departmental Level 5 Management Apprenticeship


The Level 5 Higher Apprenticeship in Management is suitable for anyone who manages teams and is responsible for achieving operational or departmental goals.


With this Apprenticeship Standard, you will qualify with a Level 5 in Management and gain technical knowledge, strategic insight and practical expertise to lead teams successfully. Through a series of Masterclass workshops, you will learn everything you need to develop your ability to lead, motivate and inspire your team. Quarterly facilitated Action Learning Sets will give you the opportunity to reflect on your experiences, network and learn with your peers.


You will continually have the opportunity to practice and embed your new skills in a real work context with the support of your Course Mentor. Plus, you will have access to up to 15 one-to-one coaching sessions with an experienced leadership & management coach. These sessions will provide invaluable space for your personal development and help you to establish and take action towards achieving individual goals.
Successful completion of the programme will take 2 years.

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 St Marys House Map
2 TBA 09:00 - 09:30 St Marys House Map
3 TBA 09:00 - 09:30 St Marys House Map

Code: ESQ/19/49 Operations/Department Manager - September 19 Cohort

Do you want to develop your management skills?

Qualify with an Operations / Departmental Level 5 Management Apprenticeship

The Level 5 Higher Apprenticeship in Management is suitable for anyone who manages teams and is responsible for achieving operational or departmental goals.

With this Apprenticeship Standard, you will qualify with a Level 5 in Management and gain technical knowledge, strategic insight and practical expertise to lead teams successfully. Through a series of Masterclass workshops, you will learn everything you need to develop your ability to lead, motivate and inspire your team. Quarterly facilitated Action Learning Sets will give you the opportunity to reflect on your experiences, network and learn with your peers.

You will continually have the opportunity to practice and embed your new skills in a real work context with the support of your Leadership & Management Coach. Plus, you will have the opportunity to pick three Corporate Training Leadership workshops of your choice free of charge as part of your programme.

Successful completion of the programme will take 2 years.

Essential Information
Session Session Date Session Time Session Venue Map
1 TBA 09:00 - 09:30 St Marys House Map
2 TBA 09:00 - 09:30 St Marys House Map
3 TBA 09:00 - 09:30 St Marys House Map